Lumen · patient reviews
From visit to five stars —
on autopilot.
Lumen turns every visit into a Google review request. SMS goes out in daily batches, patients tap through in two seconds, and every result is attributed back to the encounter. No copy-paste, no per-visit work.
Recent scores
- Patricia · TueGoogle
- Marcus · TueGoogle
- Olivia · TueGoogle
- Jordan · MonGoogle
- Devon · MonGoogle
Today's batch · preview
Funnel · last 7 d
Why teams pick it
Built where the work happens, not above it.
01
eCW visits, in
Lumen ingests encounters from eCW automatically. No per-visit data entry, no nightly export — the visit becomes a review the moment it lands.
02
SMS that respects the inbox
Daily-batch send replaces the per-encounter blast — only eligible reviews ship, only at the right hour. Deliverability stays high, patients stay willing.
03
From SMS straight to Google
Patients tap from the text to a Google review — one link, no login, every patient. Lumen attributes the result back to the encounter so you can see which visits, clinics, and providers earn the strongest reviews.
How it works
From eCW visit to Google review, with two text messages.
Step 01
The visit lands
Lumen enrolls the encounter into `lumen_reviews` the same day. Status flows from the canonical timestamps — no shadow rows, no derived-status drift.
Step 02
The daily batch ships
Once a day, eligible reviews go out as bulk-inserted SMS deliveries — single round-trip, partial-progress safe, audit-table tracked.
Step 03
Tap → public review
Patient opens the SMS and taps straight through to a Google review. Lumen ties the result back to the encounter — provider, clinic, visit type — so you know which visits move the needle.
The rest of the suite
Pairs well with the other three.
Get started
More reviews. Less typing. Same patient.
Lumen ships every review-eligible visit in one daily batch and gets patients to Google with a single tap. Set up once, runs forever.