Aural · call intelligence
Every call.
Transcribed. Attributed.
Aural ingests every line that rings — transcribes, routes by source-side identifier, and attributes the full call chain to the right org. Nothing falls between the seats.
- 3:42
Maria — new patient
+1 415 ··· 0214
- 6:18
David — follow-up
+1 510 ··· 7791
- 1:09
Walk-in inquiry
+1 415 ··· 9920
- —
Missed · returning
+1 650 ··· 3320
Live transcript · Maria
- 0:04
Caller
Hi — I need to reschedule my Thursday cleaning.
- 0:09
Front desk
Of course. Looking now — Friday morning ok?
- 0:17
Caller
Friday at 10 would be perfect.
- 0:23
Front desk
Booked. I'll text the confirmation.
Why teams pick it
Built where the work happens, not above it.
01
Live transcription, no setup
Every call captured and transcribed. Front desk sees the conversation as it happens, and managers get the searchable record after.
02
Routed by source, not destination
Outbound legs route by the source-side identifier — clinic A places a call, the chain stays attributed to clinic A even after forwards.
03
One chain, one org
Parent → child → consult: the full call chain rolls up to a single organization. No double-counting, no orphaned legs, no per-leg attribution drift.
How it works
From PBX ring to a routed, attributed record.
Step 01
The call hits the PBX
Audio is captured and transcribed within seconds. Staff see the live transcript stream as the conversation happens.
Step 02
Source-side routing splits the legs
The sync cron attributes each leg by its source identifier — outbound calls credit the org that placed them, not the dialed number's org.
Step 03
Surfaces in the inbox
Transcripts land searchable, with missed-call alerting and per-org dashboards. Nothing important sits in a voicemail no one checked.
The rest of the suite
Pairs well with the other three.
Get started
Pick up the phone with everything in front of you.
Live transcripts, source-side routing, missed-call alerting — wired to the same org tree the rest of Centerview uses.